nbajee Privacy Policy

Introduction

Welcome to the nbajee website. This Privacy Policy ("Policy") describes our practices regarding the collection, processing, storage, and disclosure of personal information of users of the nbajee platform ("Platform"). By using this Platform, you agree to the terms of this Policy.

This Privacy Policy is an integral part of our Terms and Conditions. We recommend reading both documents together, as they complement each other.

nbajee is committed to protecting user privacy. Your information is never sold to third parties and is not used beyond our stated purposes.

1 Types of Information Collected

nbajee collects user information through various means. The information collected falls into the following categories:

1.1 Registration and Identity Information

Information you provide when creating an account, such as:

• Full name and date of birth
• Email address and mobile number
• Username and password (stored in encrypted form)
• National ID or passport number (for identity verification)
• Postal address

1.2 Financial Information

Information required for deposits and withdrawals, such as:

• bKash, Nagad, Rocket or Upay account numbers
• Bank account and routing information (for bank transfers)
• Transaction history and balance information

No financial information is ever stored as plain text on our servers — everything is protected using industry-standard encryption methods.

1.3 Technical and Usage Information

Information collected automatically while using the Platform:

• IP address and device identifier information
• Browser type and version
• Operating system
• Page visit times, session duration, and navigation patterns
• Information obtained from cookies and similar tracking technologies

1.4 Communication Information

If you contact our support team via live chat or email, details of that conversation may be stored. This is used to improve service quality and provide you with better support in the future.

2 Purposes of Data Collection

nbajee uses your information only for specific, legitimate, and transparent purposes. The main purposes are described below:

2.1 Account Management and Identity Verification

Your information is used to create, manage, and secure your account. The identity verification (KYC) process confirms that each account belongs to a real person.

2.2 Processing Financial Transactions

Financial information is essential for receiving deposits and sending withdrawals. This information is used to complete transactions securely through bKash, Nagad, Rocket, and Upay.

2.3 Security and Fraud Prevention

Technical information is analysed to detect and prevent unauthorised account access, suspicious activity, and financial fraud.

2.4 Service Improvement and Personalisation

By analysing your usage patterns, the nbajee platform is made more effective, easier to use, and more relevant. This includes game recommendations and personalised offers.

2.5 Meeting Legal Obligations

nbajee may be required to retain and disclose information to comply with applicable laws and regulations. In such cases, the relevant law and the instructions of the competent authorities are followed.

2.6 Responsible Gaming Support

By monitoring usage patterns, nbajee can take precautionary measures when needed and support players. More details are available in the Responsible Gaming Guidelines section.

3 Data Storage and Security

3.1 Encryption and Security Measures

nbajee uses industry-standard SSL encryption technology to secure all data transmissions. Sensitive information stored on servers is protected through advanced encryption algorithms.

3.2 Retention Period

Your information is retained for as long as your account is active. Even after an account is closed, information required to meet legal obligations is kept for a specified period and then securely deleted.

3.3 Staff Access Controls

Only authorised nbajee staff who need access to information as part of their work can access your data. This is controlled through strict internal policies and access logs.

3.4 Response to Data Breaches

In the event of a security breach, nbajee will investigate promptly and notify affected users in a timely manner. Every effort will be made to limit harm to users in such situations.

4 Sharing Information with Third Parties

nbajee does not sell, rent, or transfer your personal information to third parties for commercial purposes. Information may be shared in the limited circumstances described below:

4.1 Payment Service Providers

The necessary financial information is shared with payment operators such as bKash, Nagad, Rocket, Upay, and banks to complete deposit and withdrawal processes. These service providers are governed by their own privacy policies.

4.2 Technology and Service Partners

Gaming software providers and technology infrastructure providers may process limited information to operate their services. Strict data processing agreements are in place with these partners.

4.3 Legal Requirements

Information may be disclosed when required under a court order, government directive, or applicable law. In such cases, legal obligation is the primary determining factor.

4.4 Business Restructuring

In the event of a company merger, acquisition, or asset sale, user information may be transferred. Users will be notified in advance in such cases.

5 Cookies and Tracking Technologies

5.1 Use of Cookies

The nbajee platform uses cookies and similar technologies. Cookies are small text files stored on your device that help improve the functionality of the platform.

5.2 Types of Cookies

• Essential Cookies: Required to maintain login sessions and for basic functionality.
• Functional Cookies: Used to remember your preferences and settings.
• Analytics Cookies: Collect anonymous data to understand platform usage patterns.

5.3 Cookie Controls

You can control or delete cookies at any time from your browser settings. However, disabling cookies may cause some features of the platform to not work properly.

6 User Rights

You have certain fundamental rights over your own information, which nbajee fully recognises:

6.1 Right to Access

You may request to know what information is stored about you. We will provide a summary within the specified timeframe.

6.2 Right to Correction

If there are any errors or inaccuracies in your stored information, you may request a correction. Many details can be changed directly from your account settings.

6.3 Right to Deletion

After closing your account, you may request that information be deleted, except for information required to fulfil legal obligations.

6.4 Right to Object to Processing

You have the right to object to the processing of your information for specific purposes. Please note, however, that some processing is essential for providing the service.

6.5 How to Exercise Your Rights

To exercise any of the above rights, please contact our support team. You can reach us via 24/7 live chat or by email in Bengali or English.

7 Privacy of Minors

nbajee strictly does not permit any person under the age of 21 to create an account or use the platform. Age verification is mandatory at the time of registration.

If it comes to our attention that information from a minor has been collected inadvertently, that information will be deleted immediately and the associated account will be closed.

8 Policy Changes and Updates

This Privacy Policy may be updated from time to time due to service improvements, technical changes, or legal requirements. For significant changes, a notification will be sent to the registered email address or through the platform.

Continued use of the platform after any changes will be taken as your agreement to the updated policy. We therefore recommend visiting this page regularly.

To learn more about the general terms of use of nbajee and user rights, you may visit our About Us and Services page.

9 Contact Us

If you have any questions, complaints, or requests regarding this Privacy Policy, please contact us through the channels listed below. Our support team is available seven days a week, twenty-four hours a day, in both Bengali and English.